Introduction:

Welcome to Grocery Go – Your Trusted Online Grocery Shop in Montreal!

At Grocery Go (www.grgo.ca), we are committed to revolutionizing your grocery shopping experience by offering a convenient and seamless platform to order quality products online. Our website is designed to provide you with a wide range of fresh produce, pantry staples, household essentials, and much more – all available at your fingertips and delivered straight to your doorstep.

Our Purpose:

Our purpose is simple yet significant: to bring the grocery store to your screen, saving you time, effort, and the hassle of traditional shopping. We understand that your time is precious, and we’re here to ensure that you can access the items you need while enjoying the convenience of online ordering.

The Importance of Privacy and Data Protection:

At Grocery Go, we take your privacy and data protection seriously. As you explore our website and place orders, you entrust us with your personal information. We value this trust and are committed to safeguarding your data by implementing strict security measures and adhering to the highest standards of privacy practices.

Why Privacy Matters:

Your privacy matters to us because we believe that you should have full control over your personal information. We respect your right to privacy, and we want you to feel confident that your data is handled responsibly and transparently. In an era where digital interactions are a crucial part of our lives, ensuring the confidentiality of your personal information is not just a commitment – it’s a fundamental principle that guides our operations.

By shopping with Grocery Go, you’re not only gaining access to the finest selection of groceries, but you’re also joining a community that prioritizes your privacy and data security. We invite you to explore our website, shop with confidence, and experience the convenience of online grocery shopping with peace of mind.

Thank you for choosing Grocery Go as your online grocery partner. Your satisfaction is our goal, and we’re here to serve you every step of the way.

Information Collected:

At Grocery Go, we collect certain types of personal information to ensure that your online grocery shopping experience is seamless, secure, and tailored to your preferences. We value your privacy and transparency, and we want you to understand why we collect each type of information.

1. Contact Information:

– Name: We collect your name to personalize your shopping experience, address you correctly in communication, and facilitate a smooth checkout process.

– Email Address: Your email address is essential for order confirmations, updates, and customer service communication. It also allows us to send you newsletters and promotional offers if you opt to receive them.

2. Delivery Information:

– Address: Your delivery address is necessary to ensure accurate and timely delivery of your orders. It enables us to provide you with our reliable delivery service and convenient drop-offs.

3. Payment Information:

– Payment Details: We collect payment information (such as credit card or payment account details) to process your transactions securely and facilitate smooth payments for your orders.

4. Account Information:

– Username and Password: Your account credentials are collected to create and secure your Grocery Go account. This allows you to save preferences, view order history, and access personalized features.

5. Communication Preferences:

– Marketing Preferences: We collect your preferences regarding promotional offers and marketing communications to tailor our communications to your interests. You can choose to receive or opt out of these messages at any time.

6. Browsing and Usage Information:

– Cookies and Usage Data: We collect data on how you interact with our website through cookies and other tracking technologies. This information helps us improve our website’s functionality, analyze user behavior, and enhance your overall experience.

7. Location Data Usage for Delivery Coverage Determination:

We may collect and use your device’s location data through our mobile application solely for the purpose of determining whether your location falls within our delivery coverage area. This information is used to provide you with accurate delivery estimates and to ensure efficient service. By using our mobile application, you consent to the collection and use of your location data for this specific purpose. Your location data will not be shared with third parties except as necessary to fulfill our delivery services or as required by law. You may choose to disable location services in your device settings, but please note that this may impact the functionality of our mobile application.

 

Why We Collect Each Type of Information:

Each type of information collected serves a specific purpose that contributes to providing you with an optimal shopping experience:

– Contact Information: Personalizing your experience and ensuring effective communication with you.

– Delivery Information: Enabling accurate and reliable delivery of your orders.

– Payment Information: Processing transactions securely and facilitating smooth payments.

– Account Information: Creating a personalized account for your convenience and security.

– Communication Preferences: Tailoring our communications to match your interests and preferences.

– Browsing and Usage Information: Improving our website’s functionality and enhancing user experience.

We want you to have complete control over the information you share with us. You can review, update, or delete your personal information in your account settings. Your trust is of utmost importance to us, and we are committed to protecting your data and using it responsibly to enhance your shopping journey.

Use of Information:

At Grocery Go, the personal information we collect from you plays a vital role in enhancing your online grocery shopping experience. We want to be transparent about how we use this information to serve you better. Rest assured, your data is used responsibly and in accordance with applicable privacy laws.

1. Order Processing and Delivery:

– Your contact and delivery information are used to process and fulfill your orders accurately and efficiently.

– We use your address to ensure your groceries are delivered to the right location and in a timely manner.

– Payment details are used to process transactions securely and complete your purchases.

2. Customer Support:

– Your information helps us address your inquiries, concerns, and customer support requests promptly and effectively.

– We use your contact details to communicate with you and provide assistance when needed.

3. Personalization:

– Your account information, including your name and browsing history, allows us to tailor your experience and offer personalized recommendations.

– We analyze your preferences to provide you with relevant product suggestions and offers.

4. Marketing Communications:

– With your consent, we may use your email address to send you newsletters, promotional offers, and updates about our products and services.

– We tailor our marketing communications based on your preferences to ensure they are relevant to your interests.

5. Improve Our Services:

– Browsing and usage information, including cookies and analytics, help us enhance our website’s functionality and user experience.

– We analyze this data to optimize the layout, design, and navigation of our platform.

6. Legal and Security Purposes:

– We may use your information to comply with legal obligations and respond to lawful requests from authorities.

– Your data assists us in protecting our rights, privacy, safety, and property, as well as those of our customers and partners.

We want to emphasize that your privacy is our priority. We do not sell or rent your personal information to third parties for their marketing purposes. Any information shared with our partners for order fulfillment or service delivery is done so under strict confidentiality agreements.

By sharing your information with us, you enable us to provide you with a seamless, efficient, and personalized online grocery shopping experience. If you have any concerns about how your information is used or wish to modify your preferences, please refer to our Privacy Policy or contact our customer support team for assistance. Your trust in us is valued, and we are committed to earning and maintaining it every step of the way.

Legal Basis:

At Grocery Go, we are committed to processing your personal information in a transparent, lawful, and responsible manner. To ensure your privacy rights are respected, we rely on specific legal bases that allow us to process your data. These legal bases include:

1. Consent:

– When you provide us with your personal information, you consent to its processing for specific purposes. This includes the processing of your contact details for communication, marketing communications, and sending newsletters.

– You have the right to withdraw your consent at any time. This can be done through your account settings or by contacting our customer support team.

2. Contract Fulfillment:

– When you place an order with Grocery Go, a contractual relationship is established. Processing your personal information is necessary to fulfill our obligations under this contract.

– For example, we need your delivery address to ensure your groceries are delivered to the correct location and your payment information to process transactions.

3. Legitimate Interests:

– We may process your personal information based on our legitimate interests, provided they are not overridden by your rights and interests.

– Our legitimate interests may include improving our services, analyzing user behavior to enhance our website, and preventing fraud or ensuring the security of our platform.

4. Legal Obligations:

– In some cases, we may need to process your personal information to comply with legal obligations, such as responding to lawful requests from authorities or fulfilling tax obligations.

5. Vital Interests:

– If your personal information is essential to protecting someone’s life, we may process it based on vital interests.

We want to assure you that we are committed to using your personal information only for legitimate and specified purposes. Your data is handled with care and security, and we take measures to ensure that its processing aligns with applicable laws and regulations.

Please be aware that you have rights over your personal information, including the right to access, correct, delete, and object to its processing. If you have any questions about the legal basis for processing your personal information or wish to exercise your rights, please refer to our Privacy Policy or reach out to our customer support team. Your satisfaction and privacy are our priorities, and we’re here to assist you every step of the way.

Data Sharing:

At Grocery Go, we take your privacy seriously, and we want you to have a clear understanding of how your personal information is shared. We are committed to ensuring that any data sharing is carried out responsibly and in compliance with applicable laws and regulations.

Sharing with Third Parties:

We may share your personal information with trusted third parties for specific purposes that contribute to delivering a seamless and efficient online grocery shopping experience. These third parties include:

1. Payment Processors:

– When you make a purchase on our platform, we may share your payment information with secure payment processors to facilitate transaction processing.

– These processors are bound by strict privacy and security measures to protect your financial information.

2. Delivery Partners:

– To ensure the accurate and timely delivery of your orders, we may share your delivery information with our trusted delivery partners.

– Sharing this information allows us to provide you with a reliable and efficient delivery service.

3. Marketing and Advertising Partners:

– With your consent, we may share certain information with marketing and advertising partners to tailor promotional offers and advertisements to your preferences.

– This may involve sharing non-personal data, such as browsing behavior, to create personalized experiences.

Sharing for Marketing Purposes:

We respect your choices when it comes to receiving marketing communications. We will not share your personal information with third parties for their marketing purposes without your explicit consent.

Opt-Out Options:

If you prefer not to receive marketing communications or have your information shared for marketing purposes, you have the right to opt out. You can update your preferences in your account settings or follow the opt-out instructions provided in marketing emails.

It’s important to note that any data sharing with third parties is done under strict confidentiality agreements and in compliance with our Privacy Policy. We hold our partners to high standards of data protection, and we take measures to ensure that your personal information is safeguarded at all times.

Your trust is of utmost importance to us, and we’re here to provide you with the transparency and control you deserve over your personal information. If you have any questions about data sharing or wish to modify your preferences, please refer to our Privacy Policy or reach out to our customer support team. Your privacy is our priority, and we’re here to assist you every step of the way.

Cookies and Tracking:

At Grocery Go, we use cookies, tracking technologies, and analytics tools to enhance your experience on our website and provide you with personalized services. This section explains how these technologies work, why we use them, and how you can manage your preferences.

Use of Cookies and Tracking Technologies:

– Cookies: Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, optimize website performance, and provide a better user experience.

– Tracking Technologies: In addition to cookies, we may use tracking technologies like web beacons and pixel tags. These technologies help us understand user behavior and gather information about how you interact with our website.

Why We Use Cookies and Tracking:

– Enhanced User Experience: Cookies enable us to remember your preferences, such as language and currency settings, making your visits more convenient and tailored.

– Analytics: Tracking technologies allow us to collect data on user behavior, which helps us analyze website performance, identify areas for improvement, and enhance navigation.

– Personalization: These technologies allow us to offer personalized recommendations, promotions, and content based on your browsing history and preferences.

Your Ability to Manage Cookies and Tracking Preferences:

You have the ability to control how cookies and tracking technologies are used on our website. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or receive notifications when cookies are being used. Please note that disabling cookies may impact certain features and functionalities of our website.

Opt-Out of Tracking:

Some tracking technologies, such as cookies for personalized advertising, can be managed through third-party opt-out programs. You can adjust your preferences through these programs to limit the collection and use of your data for targeted advertising purposes.

Clearing Cookies:

You can also clear cookies stored on your device through your browser settings. Clearing cookies will remove stored preferences and browsing history but may also log you out of certain accounts and websites.

Please keep in mind that while cookies and tracking technologies enhance your online experience, your privacy is important to us. We ensure that the data collected is used responsibly and in accordance with our Privacy Policy.

By using our website, you consent to the use of cookies and tracking technologies as outlined above. If you have any questions about our use of these technologies or wish to modify your preferences, please refer to our Privacy Policy or contact our customer support team. Your satisfaction and privacy are our priorities, and we’re here to provide you with the information you need to make informed choices.

Security Measures:

At Grocery Go, the security of your personal information is of utmost importance to us. We have implemented a range of robust security measures to safeguard your data from unauthorized access, breaches, and data loss. We are committed to ensuring that your information is handled with the highest level of protection and care.

Secure Data Transmission:

– We use industry-standard encryption protocols, such as SSL (Secure Socket Layer) technology, to ensure that your data is transmitted securely between your browser and our website. This prevents unauthorized interception of your information during transmission.

Data Storage and Access Control:

– Your personal information is stored on secure servers with restricted access. Only authorized personnel with a legitimate need for accessing customer data are granted permission.

– Our systems are equipped with strict access controls and multi-factor authentication to prevent unauthorized access to sensitive information.

Regular Security Audits:

– We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems and processes.

– Our security measures are continuously updated based on industry best practices and emerging threats.

Payment Security:

– For payment transactions, we partner with reputable and secure payment processors that adhere to industry security standards.

– Payment information is encrypted during transmission and is not stored on our servers. This ensures the highest level of protection for your financial data.

Employee Training and Privacy Awareness:

– Our team members are trained in privacy and security best practices to ensure that customer data is handled responsibly and confidentially.

– We promote a culture of privacy awareness among our employees to maintain a strong commitment to protecting your information.

Incident Response Plan:

– We have a comprehensive incident response plan in place to address any potential data breaches or security incidents swiftly and effectively.

– In the unlikely event of a breach, we will take immediate steps to mitigate the impact and notify affected customers as required by law.

User Responsibility:

– While we take all necessary precautions to secure your data, it’s essential for you to play your part in maintaining security. Keep your account credentials confidential and avoid sharing sensitive information via unsecured channels.

We are dedicated to upholding the highest standards of data security and privacy. Our commitment to protecting your information extends throughout every aspect of our operations. If you have any concerns about the security of your data or would like more information about our security practices, please refer to our Privacy Policy or contact our customer support team. Your trust is valued, and we are here to ensure that your online grocery shopping experience is safe and secure.

Data Retention:

At Grocery Go, we are committed to retaining your personal information only for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with legal obligations. We follow specific criteria to determine the retention periods for different types of customer data, ensuring that your information is stored securely and responsibly.

Order Information:

– We retain your order information, including transaction details and delivery history, for a period necessary to process and fulfill your orders, provide customer support, and address any post-order inquiries or issues.

– This information is typically retained for a reasonable period after delivery to account for potential returns, refunds, or disputes.

Account Information:

– Your account information, such as name, email address, and preferences, is retained as long as your account remains active or until you request its deletion.

– If you choose to close your account, we will retain necessary data to comply with legal obligations and resolve any pending matters.

Marketing Preferences:

– We retain your marketing preferences and opt-in consent as long as you maintain an active account with us and have not opted out of marketing communications.

– If you choose to unsubscribe from marketing communications, we will retain your preference to ensure we do not send you unwanted messages.

Browsing and Analytics Data:

– Non-personal information collected through cookies and tracking technologies is typically retained for a shorter period to analyze website performance, enhance user experience, and improve our services.

– This data is anonymized and aggregated to prevent identification.

Criteria for Determining Retention Periods:

– We determine retention periods based on the nature of the data, legal obligations, contractual requirements, and our operational needs.

– We assess the need to retain data for potential legal claims, compliance with regulations, and resolution of disputes.

Your Right to Data Deletion:

– If you wish to have your personal information deleted, you can make a request through your account settings or by contacting our customer support team.

– Please note that certain data may need to be retained for legal or legitimate business purposes even if you request deletion.

Regular Data Review:

– We conduct periodic reviews of our data retention practices to ensure that we are storing information only for as long as necessary.

– Data that no longer serves a purpose is securely deleted or anonymized to protect your privacy.

We want to assure you that we take data retention seriously and strive to balance the need to retain information with your right to privacy. If you have any questions about our data retention practices or wish to modify your data retention preferences, please refer to our Privacy Policy or contact our customer support team. Your trust and satisfaction are important to us, and we’re here to provide you with the information and assistance you need.

User Rights:

At Grocery Go, we respect your rights over your personal information and are committed to ensuring that you have control over how your data is processed. As a user, you have certain rights under applicable data protection laws. We want to provide you with an overview of these rights and explain how you can exercise them.

1. Right to Access:

– You have the right to request access to the personal information we hold about you. This includes details about the data we process, its purpose, and how it is shared.

– To exercise this right, you can log in to your account to view your profile information or contact our customer support team for assistance.

2. Right to Rectify:

– If you believe that the personal information we have is inaccurate or incomplete, you have the right to request corrections or updates.

– You can update your account information through your profile settings or reach out to us for assistance.

3. Right to Erase (“Right to Be Forgotten”):

– You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purpose it was collected or when you withdraw your consent.

– To request data deletion, you can contact our customer support team or follow the instructions in your account settings.

4. Right to Restrict Processing:

– You have the right to request the restriction of processing your personal information. This means we will only store your data and not use it for any other purposes.

– If you wish to restrict processing, you can reach out to our customer support team for assistance.

5. Right to Data Portability:

– You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

– To exercise this right, you can contact our customer support team, and we will provide you with the requested data.

How to Exercise Your Rights:

– To exercise any of the rights mentioned above, you can contact our customer support team using the contact details provided in our Privacy Policy.

– When making a request, please provide specific details about the right you wish to exercise and the information you are seeking access to, rectification, erasure, restriction, or portability.

Identity Verification:

– To ensure the security of your personal information, we may need to verify your identity before fulfilling your request. This helps prevent unauthorized access to your data.

Response Time:

– We strive to respond to your requests within the timeframe required by applicable data protection laws. Please note that the response time may vary based on the complexity of your request and any legal requirements.

We are dedicated to upholding your privacy rights and ensuring that your personal information is processed in line with your preferences. If you have any questions about your rights, our Privacy Policy, or how to exercise your rights, please refer to our Privacy Policy or contact our customer support team. Your satisfaction and privacy are our priorities, and we’re here to provide you with the assistance you need to manage your data responsibly.

Children’s Privacy:

At Grocery Go, we prioritize the privacy and safety of all users, including children and minors. Our website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18 without parental consent. This policy is in line with our commitment to comply with applicable data protection laws and regulations, including the Children’s Online Privacy Protection Act (COPPA) in the United States and similar laws in other jurisdictions.

Our Policy Regarding Data Collection from Children and Minors:

1. Age Verification:

   – We take measures to verify the age of users during the account creation process. Users are required to provide accurate birthdates to ensure they meet the minimum age requirement.

2. Parental Consent:

   – If we become aware that personal information has been collected from a user under the age of 18 without parental consent, we will take steps to promptly delete the information.

   – If you are a parent or legal guardian and believe that your child has provided us with their personal information without your consent, please contact us immediately, and we will take appropriate action.

3. No Direct Marketing to Children:

   – We do not engage in direct marketing or promotional activities targeted at children or minors under the age of 18.

4. Educational Content and Resources:

   – If we provide educational content or resources intended for children, we ensure that such content is appropriate and compliant with applicable laws and regulations.

5. Parental Rights:

   – Parents or legal guardians have the right to review, modify, or delete the personal information of their children that may have been collected by us.

   – If you are a parent or legal guardian and wish to exercise these rights, please contact our customer support team.

We believe that protecting the privacy of children and minors online is essential. If you have any concerns about the data collected from your child or wish to request the deletion of their personal information, please refer to our Privacy Policy or contact our customer support team. Your trust is valued, and we are dedicated to maintaining a safe and responsible online environment for all users.

Changes to the Privacy Policy:

At Grocery Go, we are committed to maintaining transparency and ensuring that you are informed about how your personal information is handled. Our Privacy Policy is periodically reviewed and updated to reflect changes in our practices, legal requirements, and to enhance your experience.

Notice of Material Changes:

– In the event of any material changes to our Privacy Policy, we will provide notice on our website to inform you about the updates.

– We may use various communication channels, including email notifications or prominent website banners, to alert you to any significant changes.

Review the Updated Policy:

– We encourage you to review the updated Privacy Policy whenever changes are made to understand how your personal information is being used and protected.

– Continued use of our website following the posting of changes indicates your acceptance of the revised Privacy Policy.

Your Consent:

– By using our website, you agree to the terms outlined in the most recent version of our Privacy Policy.

– If you do not agree with the terms of the Privacy Policy or any updates made to it, we advise you to discontinue using our website.

We take your privacy seriously and are committed to keeping you informed about how your personal information is processed. If you have any questions about the Privacy Policy, changes to it, or any other privacy-related matters, please refer to the Privacy Policy or contact our customer support team. Your trust is important to us, and we are here to ensure that you have the information you need to make informed choices about your data.

Contact Information:

If you have any questions, inquiries, or concerns regarding our Privacy Policy, data protection practices, or your personal information, please feel free to reach out to us using the contact information provided below. Your privacy matters to us, and we are here to assist you in any way we can.

Customer Support:

– For general inquiries, assistance, or questions about our services, you can contact our customer support team at [customer-support@grgo.ca](mailto:customer-support@grgo.ca).

Data Access and Privacy Requests:

– If you would like to exercise your rights under data protection laws (such as accessing, rectifying, erasing, or restricting processing of your personal information), please email us at [privacy@grgo.ca](mailto:privacy@grgo.ca).

Privacy Concerns:

– If you have concerns about the privacy and security of your personal information, please contact our Privacy Officer at [privacy@grgo.ca](mailto:privacy@grgo.ca).

Mailing Address:

– If you prefer to communicate by mail, you can reach us at: Grocery Go Online Grocery

Address: 1-750 Bd du Curé-Labelle, Blainville, QC, Canada, J7C 2K3)

We are dedicated to addressing your inquiries and concerns promptly and professionally. Your trust is important to us, and we are committed to ensuring that your personal information is handled responsibly and in compliance with applicable privacy laws. Thank you for choosing Grocery Go as your online grocery shopping partner.